{"id":4165,"date":"2018-09-19T14:08:50","date_gmt":"2018-09-19T14:08:50","guid":{"rendered":"http:\/\/dev.balnea.ca\/about\/questions-frequentes\/"},"modified":"2026-05-04T22:54:57","modified_gmt":"2026-05-05T02:54:57","slug":"faq-spa","status":"publish","type":"page","link":"https:\/\/reskin.balnea.ca\/en\/faq-spa\/","title":{"rendered":"Frequently Asked Questions – spa"},"content":{"rendered":"
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Do you have a question for Balnea Spa ? Check our most frequently asked questions below. For other information, please call or write to one of our agents. We will be happy to answer you. 1-866-734-2110<\/a> \/ Contact form. <\/a>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

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HOLIDAYS OFFER<\/span><\/h2>\n
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When can free access tickets be used?<\/a><\/h3>\n
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The free access tickets are valid from January 12, 2026. Please refer to the free access ticket validity calendar, accessible at the following link: bit.ly\/validitycalendar2026<\/a>. <\/p>\n<\/div>\n<\/div>\n

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Can I give the purchased packages or the free access tickets as a gift to a friend?<\/a><\/h3>\n
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Sure! You are free to offer your free access tickets or the packages you have purchased if you wish. You can also choose to keep them.<\/p>\n<\/div>\n<\/div>\n

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Can I use my free access tickets to come to the spa during the Holiday break this year?<\/a><\/h3>\n
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No, but you may use your purchased massage packages 48 hours after your purchase (except nature stays). Free access tickets will be valid in 2026 only, according to this validity calendar<\/a>.<\/strong><\/span><\/p>\n<\/div>\n<\/div>\n

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Do purchased packages have an expiration date or validity dates?<\/a><\/h3>\n
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No. Purchased packages have no expiry date and can be used for the package purchased or for their equivalent monetary value. For example, if you buy 2 AGUR 1-hour packages for a total of $460 + taxes, you can use them 48 hours after their purchase. Also, you can choose to use your 2 AGUR 1-hour packages or convert the package initially chosen into another package of equivalent value, such as the AGUR romantic package, for example. Finally, if you wish, you could also choose to spend the value of your package ($460 + taxes) entirely at the LUMAMI restaurant or at our boutique.<\/p>\n<\/div>\n<\/div>\n

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What is a nature stay?<\/a><\/h3>\n
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Our nature stay packages include two nights in one of Beatnik Hotel’s classic or signature rooms and two access tickets to the BALNEA spa. <\/p>\n<\/div>\n<\/div>\n

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I received a classic nature stay as a gift. Can I book a signature nature stay instead? <\/a><\/h3>\n
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\nYou can request this when you call to make your reservation. If we have availability, we will be happy to reserve a signature room for you at the difference in price applicable for the desired reservation date.<\/p>\n<\/div>\n<\/div>\n

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I received a nature stay as a gift. Can I make a reservation during the Holiday season? <\/a><\/h3>\n
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\nNo. Reservations for nature stays will be available starting January 12, 2026. <\/p>\n<\/div>\n<\/div>\n

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I received a nature stay, but I would like to use my gift card only at BALNEA. Is that possible? <\/a><\/h3>\n
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\nAbsolutely, your nature stay gift card can also be used for its monetary value for any service or product at BALNEA.<\/p>\n<\/div>\n<\/div>\n

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When can I book my nature stay? <\/a><\/h3>\n
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\nReservations for nature stays will be available starting January 12, 2026. Your package is valid as is until June 18, 2027. Starting June 19, 2027, your gift card will revert to its purchase price or remaining value.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

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E-TICKET<\/span><\/h2>\n
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CAN I SHOW UP WITHOUT AN E-TICKET OR WITHOUT A RESERVATION FOR THE THERMAL EXPERIENCE?<\/a><\/h3>\n
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Absolutely. It is possible to show up spontaneously without an e-ticket or reservation and pay the entrance fee for the thermal experience at the reception. <\/p>\n<\/div>\n<\/div>\n

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THERE ARE NO E-TICKET ON SALE THE SAME DAY?<\/a><\/h3>\n
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It is possible to buy an e-ticket until noon the day before the visit. When you see the note Sold on site <\/em>on our e-ticket calendars, you may simply show up at the front desk to access the thermal experience. You may purchase e-tickets online approximately 4 weeks ahead of time. A new week is opened every Monday. <\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

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TREATMENTS<\/span><\/h2>\n

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CAN I RESERVE ON SITE FOR A SAME DAY TREATMENT ?<\/a><\/h3>\n
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Sometimes it is possible to obtain a same day treatment, if there are still some places available. However, we encourage you to reserve your treatment in advance, in order to ensure your place.<\/p>\n<\/div>\n<\/div>\n

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CAN I RESERVE A TREATMENT WITHOUT THE BATHS ?<\/a><\/h3>\n
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No, the reservation of a treatment must be combined with the full day thermal experience.\u00a0 <\/p>\n<\/div>\n<\/div>\n

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DO I HAVE TO TAKE THE ITEMS THAT ARE WRITTEN ON MY GIFT CERTIFICATE OR CAN I MAKE SOME CHANGES ?<\/a><\/h3>\n
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It is simple to make another selection than what is written on gift certificates since they are linked to a monetary value. However, in the case of promotional gift certificates (see question 4), these must be honored as such.<\/p>\n<\/div>\n<\/div>\n

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CAN I CANCEL\/MODIFY MY TREATMENT RESERVATION WITHOUT PAYING A FEE ?<\/a><\/h3>\n
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Yes, when you call to cancel or modify more than 48 hours before your treatment appointment. For cancellations or modifications made less than 48 hours in advance, 50% of the cost of your treatment will be taken from your credit card. 100% of the cost of the treatment will be charged for cancellation or modification made less than 24 hours before the appointment.<\/p>\n<\/div>\n<\/div>\n

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CAN I OBTAIN AN INSURANCE RECEIPT FOR MASSAGE THERAPY?<\/a><\/h3>\n
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All of our massage therapists are certified and can issue receipts for insurance purposes. However, reimbursement criteria vary depending on the insurer. It is the responsibility of the insured person to verify their coverage directly with their insurance provider. Although massage therapy is often included in group insurance plans, this is not always the case. Requirements also vary from one insurer to another.<\/p>\n

If you forgot to request your massage therapy receipt during your visit, you can request it here: Get my receipt<\/a><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

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RESERVATIONS AND VALIDITIES <\/span><\/h2>\n
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HOW CAN I USE MY BALNEA GIFT CARD ?<\/a><\/h3>\n
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Promotional certificates, which usually start with letters, are valid only for a limited period. The dates are identified on the gift certificate. Gift certificates (or gift cards) bought online or at BALNEA don\u2019t have an expiration date. However, it is important to note that they are honored for their monetary value at purchase (ex.: a gift certificate bought in 2019 could have a lesser value if used in 2022).<\/p>\n

If you wish to book a massage or beauty treatment, please contact our care consultants at 1-866-734-2110 a minimum of 3 weeks in advance and ask about our current rates.<\/p>\n

Please note that it is not possible to make a reservation for an e-ticket with your gift card as payment. We are currently working on a system redesign to make this option available. Thank you for your understanding.<\/p>\n<\/div>\n<\/div>\n

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MUST I STILL GIVE MY CREDIT CARD NUMBER EVEN WHEN I RESERVE WITH MY GIFT CERTIFICATE ?<\/a><\/h3>\n
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Yes, the credit card number is necessary for our 48-hour cancellation policy. No amount of money or deposit is taken from the card. In case of a non-compliance with our cancellation policy, we take the amount from the credit card and not from the gift certificate.<\/p>\n<\/div>\n<\/div>\n

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CAN WE MAKE A RESERVATION FOR THE RESTAURANT ?<\/a><\/h3>\n
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reservation is only required to guarantee a place at LUMAMI for groups of 4 or more people. <\/p>\n<\/div>\n<\/div>\n

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WHEN FREE ACCESS TICKETS OBTAINED DURING THE 2024 HOLIDAY PROMOTION CAN BE USED?<\/a><\/h3>\n
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Free Access Tickets are valid according to the validity calendar<\/a><\/strong><\/span>. Make sure to check if you have a 2-season or 4-season Access Ticket.\n<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

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ACCESSIBILITY<\/span><\/h2>\n
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WHAT SHOULD I BRING FOR MY FIRST VISIT ?<\/a><\/h3>\n
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You will want to bring your bathing suit, sandals, a bottle of water and a bag to store wet items.<\/p>\n

Upon arrival at the reception desk, our wellness agents will provide you with a bathrobe and towel and will assign you a locker with a digital lock for the day.<\/p>\n

In order to enhance your stay, we invite you to bring a good magazine or book, sunscreen, sports clothing, sunglasses, and any other item that will enrich your experience. Remember to bring a bag to store your wet items\u2014to reduce our ecological footprint and to comply with the City of Bromont\u2019s bylaw (banning not only conventional plastic bags, but also biodegradable and compostable bags), we no longer distribute single-use bags.<\/p>\n<\/div>\n<\/div>\n

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WHAT HAPPENS IN CASE OF RAIN OR SNOW ?<\/a><\/h3>\n
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It is always a pleasant experience to take advantage of our facilities, even in the rain. However, in the event of a violent storm, we might have to shut down some of our outdoor facilities.<\/p>\n<\/div>\n<\/div>\n

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DO YOU HAVE HEATED POOLS AT BALNEA ?<\/a><\/h3>\n
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We do not have heated pools on our site. We hope our clients will take advantage of the thermal experience, the hot-cold-rest cycle.<\/p>\n<\/div>\n<\/div>\n

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IS THE SITE ACCESSIBLE FOR PEOPLE WITH REDUCED MOBILITY ?<\/a><\/h3>\n
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Located on a mountainside and surrounded by nature, our site presents accessibility challenges for individuals with reduced mobility. Please contact us before your visit so our team can inform you about possible accommodations.<\/p>\n<\/div>\n<\/div>\n

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ARE THE INSTALLATIONS OPEN ALL YEAR ROUND ?<\/a><\/h3>\n
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The installations change with the seasons. For example, the Beach Club is not open during the winter season.<\/p>\n<\/div>\n<\/div>\n

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ARE OVERNIGHT ACCOMMODATIONS AVAILABLE ON THE SITE ?<\/a><\/h3>\n
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We work in collaboration with certain hotels in the region to offer you some amazing packages. You may contact them for more information about the packages available or to purchase one. When you purchase such package, the hotel is responsible to contact us to reserve your seat at BALNEA.<\/p>\n

Le Beatnik h\u00f4tel<\/a>
\nLe Pleasant<\/a><\/p>\n<\/div>\n<\/div>\n

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IS IT POSSIBLE TO CHARGE MY ELECTRIC CAR ON-SITE?<\/a><\/h3>\n
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We currently do not have any electric terminals available, but we are working to add them to our site soon.<\/p>\n<\/div>\n<\/div>\n

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IS IT POSSIBLE TO PARK MY RV OR CAR WITH TRAILER ?<\/a><\/h3>\n
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You can park a larger vehicle without any problem. However, we ask that you do so in the lower parking lot, so as not to obstruct traffic. Please also note that it is not possible to stay overnight in your RV \/ trailer at BALNEA.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

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REGULATIONS<\/span><\/h2>\n
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IS IT POSSIBLE TO WHISPER IN THE FACILITIES ?<\/a><\/h3>\n
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By visiting BALNEA, you will experience the importance of silence, peace and quiet. Silence is required in most of our facilities. It is however possible to whisper on the outdoor West deck located near the Lounge. It is also possible to discuss at the LUMAMI restaurant. <\/p>\n<\/div>\n<\/div>\n

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IS IT POSSIBLE TO BRING YOUR OWN LUNCH OR DRINKS ?<\/a><\/h3>\n
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No. We have 2 catering services offering a full menu as well as a wine, beer and cocktail list.<\/p>\n<\/div>\n<\/div>\n

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WHAT IS THE MINIMUM AGE FOR ACCESSING THE SITE ?<\/a><\/h3>\n
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Children of 14 and 15 are admitted if accompanied by an adult. From 16 years of age and on, access is given without an adult. This also applies for the restaurant. Please note that a child of 14 or 15 years old wishing a massage therapy treatment must be massaged by a woman and be in duo with an adult. An ID card proving your child’s age may be requested. <\/p>\n<\/div>\n<\/div>\n

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Is it possible to leave the spa and come back later? <\/a><\/h3>\n
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Unfortunately, no, that’s not possible.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

Do you have a question for Balnea Spa ? Check our most frequently asked questions below. For other information, please call or write to one of our agents. We will be happy to answer you. 1-866-734-2110 \/ Contact form. HOLIDAYS […]<\/p>\n","protected":false},"author":2341,"featured_media":555237,"parent":0,"menu_order":6,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-4165","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"\nFrequently Asked Questions | BALNEA<\/title>\n<meta name=\"description\" content=\"When can I reserve a care? What is the dress code? 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